Answers to some of our customers most common questions and requests.

Financial help when you need it most

We’re committed to supporting our customers through this difficult time and have introduced an interim relief program that includes options for customers to defer leasing payments based on financial hardship. Please complete a Payment Deferral Application Form if you have been directly impacted by the COVID-19 pandemic and would like to discuss leasing payment deferral options.

Please note that we are experiencing a higher than normal volume of responses. We will get back to you regarding your submission as soon as possible. Please submit a single form for multiple leases under the same individual/business.

Payment Deferral Application Form

Additional Resources

Mercado Capital Corporation is a wholly-owned subsidiary of Prospera Credit Union. The Canadian Credit Union Association (CCUA), the national credit union trade association that provides services to Canada’s credit unions, has compiled a comprehensive guide of government aid and resources available to businesses and individuals being affected by the COVID-19 pandemic. To view this guide, click here.

Canada’s COVID-19 Economic Response Plan on the Government of Canada website can be viewed here.

Customer Service

I need a Power of Attorney sent to my broker. How do I do that?


We can send you a copy of a Power of Attorney by mail, fax or email, which you can then forward to your broker. To request a power of attorney:

Note that a Power of Attorney request can take up to 3 business days to complete.


How do I find my lease number?

We can provide your lease number to you by email, phone or fax. To request your lease number:


I'm changing bank accounts. What do I need to do?

When you update your bank accounts we must add your new information to our records to ensure that your account does not go into arrears. Send a copy of a voided cheque (write “VOID” across the front of the cheque) for your new account by email to leasing@mercadocapital.com. Be sure to include your name, lease number and a phone number at which you can be reached. Note that it can take up to 5 business days to update our records.


I want to defer a payment. How do I do that?

A Mercado Capital Corporation representative must authorize the deferment of payments. To defer your payment contact your account manager or, if you do not know who your account manager is, request a payment deferment in the following ways:


I've received a letter requesting proof of insurance. What should I do?

Most equipment leasing contracts require that you prove that the leased equipment is insured. Your insurance company should provide you with a copy of the policy. If you do not have a copy of the policy you must contact your insurance company to obtain a copy. This should then be emailed to insurance@mercadocapital.com. Be sure to include your name, lease number and a phone number at which you can be reached.


Can’t find the answer to your question?
Contact us online or over the phone at 1-844-528-3802.