Answers to some of our customers most common questions and requests.

Customer Service

I need a Power of Attorney sent to my broker. How do I do that?


We can send you a copy of a Power of Attorney by mail, fax or email, which you can then forward to your broker. To request a power of attorney:

Note that a Power of Attorney request can take up to 3 business days to complete.


How do I find my lease number?

We can provide your lease number to you by email, phone or fax. To request your lease number:


I'm changing bank accounts. What do I need to do?

When you update your bank accounts we must add your new information to our records to ensure that your account does not go into arrears. Send a copy of a voided cheque (write “VOID” across the front of the cheque) for your new account by email to leasing@mercadocapital.com. Be sure to include your name, lease number and a phone number at which you can be reached. Note that it can take up to 5 business days to update our records.


I want to defer a payment. How do I do that?

A Mercado Capital Corporation representative must authorize the deferment of payments. To defer your payment contact your account manager or, if you do not know who your account manager is, request a payment deferment in the following ways:


I've received a letter requesting proof of insurance. What should I do?

Most equipment leasing contracts require that you prove that the leased equipment is insured. Your insurance company should provide you with a copy of the policy. If you do not have a copy of the policy you must contact your insurance company to obtain a copy. This should then be emailed to insurance@mercadocapital.com. Be sure to include your name, lease number and a phone number at which you can be reached.


Can’t find the answer to your question?
Contact us online or over the phone at 1-877-676-6966.